Terms and conditions

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TERMS AND CONDITIONS

1 - Trading Terms - Definitions:

Buyer is defined as the person or company who accepts the Seller’s quotation or online price for the sale of the Goods or whose Order for the Goods is accepted by the Seller.

Goods are defined as the goods including any instalment of the goods or any parts for them which the Seller is to supply in accordance with these Terms.

Order is defined as the Buyer’s acceptance of the Seller’s Quotation for the Goods or the order placed by the Seller for the Goods whether by means of the Seller’s catalogue or web site which the Buyer accepts.

Customised Products are defined as any products ordered by or supplied to the Buyer which have been either created or custom made or ordered from a third party or tailored to meet specific requirements stipulated by the Buyer. This includes all custom shredded paper orders, whether listed on the shredded-paper.co.uk website as such, or as requested by the buyer.

Non-Customised Products are defines as any products which are not customised products.

Seller is defined as Shredded-paper correspondence address 96a High Street Wicklewood NR18 9QA

Terms are defined as the standard terms of sale set out in this document and includes any special terms agreed in writing between the Seller and the Buyer.

These Terms govern the sale of the Goods sold by the Seller to the Buyer named on the order form provided on the Seller’s web site or catalogue and where the Goods are supplied as a result of the Buyer’s acceptance of the Quotation. The completed order form or Quotation together with the Terms constitute the entire and only agreement between the parties in relation to the sale of the Goods and comprises a legally binding contract between the parties.

2 - Location

Our catalogue and website are only intended for use by people resident in the United Kingdom, The Republic of Ireland and Europe. We do not offer free delivery other than to the UK Mainland UK, delivery to Northern Ireland and non mainland UK destinations may be subject to a delivery upgrade fee . . Delivery charges to mainland, Northern Ireland, and areas that are not mainland UK  are available by contacting chris@shredded-paper.co.uk

3 - Price and payment:

3.1 If the Buyer places an Order via the Seller’s web site the price payable for the Goods will be set out on the web site at the time the Seller places the Order. 

3.2 If the Buyer accepts the Seller’s Quotation then the prices contained therein are only valid for the period of 14 days from the date of the Quotation. If the Buyer wishes to order the Goods stated in the Quotation after this period, then a new Quotation should be obtained or an enquiry made as regards the price of the Goods upon making an Order.

3.3 The Buyer is responsible for the upgrade charges for Express Delivery. Should the recipient fail to collect or take delivery of the parcels no refund will be forthcoming

3.4 If the Buyer has a credit account with the Seller, payment shall be made in full within 30 days of the date of invoice sent by the Seller to the Buyer in relation to the Goods. The Seller shall be entitled to revoke any credit facility if the Buyer fails to make payment by the due date. In addition, if payment is not made by the due date, the Seller shall be entitled to charge interest at the rate of 3 per cent over the then current base rate of Barclays Bank Plc on the amount outstanding from the due date for payment until receipt by the Seller of the full amount (including any accrued interest) whether before or after judgment, together with any reasonable legal or other recovery costs.

3.5 For all custom made products ordered we require full, non-refundable, payment at the time the order is placed. For all custom-made products once the order is confirmed it cannot be cancelled or returned

3.6   Food grade papers, non standard stock items, custom colour mixes and orders of 30kg or more are excluded from our returns policy.  We do not offer goods on a sales or return basis therefore it is not possible to return part of an order.

3.7 We reserve the right to refuse supply to individuals and businesses at our sole discretion

3.8 We reserve the right to suspend the availability of any special offer, coupon, pricing or other such promotion for orders over 20KG or if we have reason to believe there is an exploitation of fair usage

3.9 Special offers and promotions are run at the sole discretion of the Company and may be withdrawn at any time without notice

4 - Delivery:

4.1 Delivery of the Goods shall be made by the Seller to the address of the Buyer as stipulated on the Order unless written confirmation is received and confirmed by the seller for a change of address following receipt of the order.

4.2 Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods howsoever caused.

4.3 If the Buyer fails to take delivery of the Goods then without limiting any other right or remedy available to the Seller, the Seller may store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage or redelivery.  Occasionally delivery partners may delivery your item to a collection point, in this instance the buyer is responsible for the collection of the goods. The Seller accepts no responsibility for this and will not cover, parking, travel or any costs associated with this.   

4.4 Risk of damage to or loss of the Goods shall pass to the Buyer : a) in the case of Goods to be delivered at the Buyers premises, at the time of delivery or, if the Buyer wrongfully fails to take delivery of the Goods, the time when the Seller has tendered delivery of the Goods; or b) in the case of Goods the Buyer has requested the Seller to leave unattended at their requested delivery address when the Buyer is unable to take receipt of the goods and sign for the goods, at the time of delivery. c) in the case of Goods being collected from the Seller’s premises, at the time when the Seller notifies the Buyer that the Goods are available for collection. We accept proof of delivery from our carriers as confirmation of delivery, and therefore take no further liability. 

4.5 The Seller acts in good faith to dispatch items within agreed timescales.  Should dispatch timescales change to longer than two working days this information will be displayed on the homepage of the website.  This information supersedes all other dispatch information.  The time listed is the estimated production time and any delivery times should be added to this.  The Seller will not be liable for any delays whatever the reason or delays caused by the courier. The Seller shall have no liability to the Buyer for any failure or delay in supply or delivery or for any damage or defect to the Goods supplied or delivered hereunder that is caused by any event or circumstance beyond its reasonable control (including without limitation strikes, lockouts, acts of God and the like).

4.6 An item will not be classed as missing for a minimum of 10 working days, these working days do not include days where there have been circumstances beyond the sellers control (this includes strike and industrial action, acts of god, weather delays, this list is not exhaustive.  

4.7 The Buyer is advised to check for the delivery restriction (including postcode restrictions) of all couriers and service upgrades directly on the courier site. The Seller is not liable for additional fees should these apply these must be paid by the Buyer prior to the item being dispatched.  If the Seller learns that the delivery is not possible at the point for booking due to the aforementioned issue we will contact the Buyer and supply other options which may be at an additional cost which the Buyer is liable for. The seller will not post to PO Boxes

4.8 The Buyer must notify the seller within 7 working days from the date of dispatch of any loss, damage, or non arrival of delivery. If notification is received within 7 working days, no refund or replacement of goods shall be made until any such claim is made and resolved by the relevant party or delivery company.

4.9.1 Items returned to us due to The Buyer using the wrong address, failing to collect or any other reason where the item is returned to us by the delivery provider, The Buyer will be liable for the cost of redelivering the goods and any costs incurred by us in the return and resend process.  In the event the Buyer decides the do not wish to have their order resent, the return costs, and the restocking cost in 6.3 will apply.

4.9.2 Where we have agreed to collect an item or items, you or a nominated person must be available in the timeslots agreed.  In the event the that you are not available and the collection fails a charge of £20 will be payable by you or will be deducted from any amounts owing 

5 - Availability:

5.1 The Seller shall endeavour to hold sufficient stock to meet all orders, however for orders over 20KG we may part dispatch an order at our discretion.

5.2 The Seller reserves the right to package multiple quantities of the same colour and cut together.  The Seller may also pack multiple colours within the same box or carton, colours may be in biodegradable bags at the sellers sole discretion.

6 - Cancellation and returns:

6.1 The Buyer shall be entitled to cancel the Order for Stocked Products by giving to the Seller notice of cancellation within 28 days of the date of collection or delivery. Such notice may be given by email chris@shredded-paper.co.uk the seller will not agree the return verbally and will ask the buyer to write or email.

6.2 On cancellation, the Buyer shall return the Goods to the Seller at its own cost unless the Goods are being returned because they are faulty or incorrect goods, in which case the Seller will meet the cost of return subject to being able to nominate the carrier.

6.3 Where the Buyer returns Goods to the Seller for reasons other than such Goods being defective or faulty, the Seller will only accept unwanted products at its sole discretion within 30 days of delivery. The goods must be unopened, in a saleable condition and will be subject to a restocking fee of 25%.  Custom mix shredded paper, food grade paper, orders over 30kg and non standard stock papers can not be returned.

6.4 The Buyer is required to ensure that any Goods being returned to the Seller are safely and securely packaged to ensure that they are returned undamaged and suitable for re-sale. The Seller reserves the right to charge the Buyer for any Goods which it is unable to re-sell due to the Buyer’s failure to comply with this clause.

6.5 Goods are not Dispatched or Sold on a trial or return basis.

6.6 On receipt of the returned goods the Seller will credit, exchange, or refund the value of the goods to the Buyer minus any deductions listed above.

7 - Liability:

7.1 A claim by the Buyer which is based on any defect in the quality, quantity or condition of the Goods shall be notified to the Seller in where the defect or failure was not apparent on reasonable inspection within 7 days of the discovery of the defect or failure but not exceeding 30 days from the date of delivery.

If delivery is not refused and the Buyer does not notify the Seller accordingly, the Buyer shall have no right to reject the Goods and the Seller shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the contract.

7.2 Inspection of goods immediately on receipt of a delivery is recommended. Damage or short delivery must be notified to the Seller within three days. Goods that are refused as damaged must be signed for “Goods refused damaged” on the carrier’s delivery paperwork; Goods that are accepted but are damaged must be signed for “Goods damaged”; Goods that are short must be signed for “Goods received short” and the Buyer must amend the number of items delivered on the carrier’s delivery paperwork. Damaged or short deliveries must not be signed for as “Unchecked” on the carrier’s delivery paperwork. Note: If the carrier’s paperwork is not signed for correctly for damaged or short deliveries this will invalidate the Seller’s contractual liability under these conditions and the Seller reserves the right to refuse to credit the Buyer for the damaged or short goods.

7.3 Where the Buyer does notify the Seller that there is a valid claim in respect of any of the Goods the Seller will, on receipt of the returned goods identify the fault or damage and otherwise inspect the goods. The Seller may replace, repair or refund to the Buyer the price of the Goods at its discretion, in which case the Seller shall have no further liability to the Buyer. If the goods are found to be in good order without defect, they will be returned to the seller at the seller’s cost. For the sake of clarity, the Seller shall not be liable to the Buyer for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the Goods and shall have no liability to pay any money to the Buyer by way of compensation other than any refund made under these Terms. This does not affect your statutory rights as a consumer, nor is it intended to exclude the Seller’s liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

7.4 Subject to clauses 6.3 and 6.5 the Seller warrants that the Goods will be free from defects in material and workmanship for a period of 3 months from the date of delivery unless otherwise stated in writing.

7.5 The warranty is given by the Seller subject to the following conditions:

7.6 The Seller shall be under no liability in respect of any defect in the Goods arising from any drawing or specification supplied by the Buyer.

7.7 The Seller shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, external force, damage caused by the Buyer or any other party, or damage caused by the incorrect installation, use, modification or repair of the Goods. The Seller is not liable for colour transfer should the shredded paper become wet in transit or staining of goods packaged within the shredded paper. 

8 - Termination:

8.1 The Seller shall be entitled to suspend further supply or delivery, stop any goods in transit or immediately terminate the contract with the Buyer by notice in writing if the Buyer is in breach of an obligation hereunder or becomes unable to pay its debts when they fall due or proceedings are commenced by or against it alleging bankruptcy or insolvency. Upon termination, all monies owing to the Seller in accordance with these Terms becomes immediately due and payable and the Seller shall be under no further obligation to supply any goods to the Buyer.

9 - Events beyond our control:

9.1 The Seller shall have no liability to the Buyer for any failure or delay in supply or delivery or for any damage or defect to the Goods supplied or delivered hereunder that is caused by any event or circumstance beyond its reasonable control (including without limitation strikes, lockouts, acts of God and the like).

10 - General:

10.1 Shredded paper is a natural and handmade product. They seller checks the product quality prior to dispatch however some variation of length, width and colour may occur, the Seller is not liable for this. There may be a slight variation of colour between batches.

10.2 We hold a Certificate or Compliance from the manufacturer for food grade paper. We recommend all paper is heated in an oven to sterilise it prior to use. The Seller does not accept any liability for the safety of the paper once it is received by the buyer.

10.3 We reserve the right to suspend the availability of any shredded paper sample requests if we have reason to believe there is an exploitation of fair usage If any part of these conditions is invalid, illegal or unenforceable (including any provision in which the Seller excludes its liability to you, the Buyer) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English Law.

10.4 Your privacy. As part of our on-going commitment to providing you with the highest levels of quality and service, some calls may be monitored or recorded for staff training requirements.

10.5 Data Protection. We have obtained your details from our customer list, enquirer records or from a third party business list. We may use your details to contact you from time to time to inform you of our products or services which may be of interest to you. If you wish to change any of your information or do not wish to continue to be part of our marketing programme please write or e-mail, using the contact details below. We do not share your details with third parties. The Seller can be contacted at our correspondence address; Shredded-paper.co.uk 96a High Street, Wicklewood, NR18 9QA, by telephone 01603 927300 or by email chris@shredded-paper.co.uk